Patient Coordinator

SHIFT: Night

JOB OVERVIEW:
The Patient Coordinator is responsible for screening of new leads, follow-up, and documenting participants for assigned active clinical trials in Revival Research Institute. The patient Coordinator plays a critical role in enabling clinical trials by building a database in the CTMS of willing and qualified study volunteers.

KEY RESPONSIBILITIES:

• Call new interested participants, interview and phone screen prospective clinical study participants.
• Maintain a database of clinical study participants.
• Develop outreach efforts related to participant recruitment.
• Interact directly with study participants via phone and SMS etc.
• Coordinate with Medical Staff (CRC)s to ensure adequate subject recruitment has been met for each study.
• Maintain and improve study documentation and volunteer records such as consent forms.
• Assist with sales, marketing, and outreach efforts as needed.
• Interact with and provide study-related details and accurate information to the participant.
• Maintain safe, fast-paced, and positive behavior in the work environment.
• Perform other related duties and participate in special projects as assigned.

BEHAVIORAL COMPETENCIES:

• Conceptual capability, ability to solve problems and make decisions
• Teamwork
  • High commitment to teamwork and work ethics / etiquette.
  • Knowledge and information sharing: proactively builds working relationships across the team, and leverages opportunities, tools, and methods used in the sharing of knowledge.
• Planning and organizing
  • Sets priorities among competing tasks according to importance and urgency.
  • Uses a systematic approach to planning and organizing work and activities.
  • Plans with an appropriate and realistic sense of time.
• Problem-solving and decision making
  • Identifies the most evident and important information and issues within the given context.
  • Uses judgment critically, takes a logical approach to problems, and thinks with reason.
  • Follows a logical and organized approach to gathering data and analyzing situations.
• Customer focus
  • Strong customer focus with an effective and efficient approach.
• Communication skills
  • Strong communication skills (listening, questioning, and giving feedback).
• Active learning
  • Demonstrates a continuous improvement attitude, ability to learn quickly, and interest in development.
  • Keeps updated on general trends of trials and studies that could improve and update the standards of processes, procedures, and services.

MIN. QUALIFICATIONS:

Essential:
Bachelor’s Degree in any Major, BDS, BS Nursing
Computer Literate (Good Knowledge of MS Office)
Literacy in English Language
2 years’ experience in relevant field

Desirable:
MBBS, Pharm-D, DPD
Microsoft Certification on various Ms Office Products
Fluency in written and spoken English + Multilingual capability is an added advantage
2+ years’ experience in the healthcare industry