Patient Coordinator

Full Time
Karachi, Pakistan
Posted 8 months ago

Finding Cures & Saving Lives

SHIFT: Night

JOB OVERVIEW:
The Patient Coordinator is responsible for screening of new leads, follow-up, and documenting participants for assigned active clinical trials in Revival Research Institute. The patient Coordinator plays a critical role in enabling clinical trials by building a database in the CTMS of willing and qualified study volunteers.

KEY RESPONSIBILITIES:
· Call new interested participants, interview and phone screen prospective clinical study participants.
· Maintain a database of clinical study participants.
· Develop outreach efforts related to participant recruitment.
· Interact directly with study participants via phone and SMS etc.
· Coordinate with Medical Staff (CRC)s to ensure adequate subject recruitment has been met for each study.
· Maintain and improve study documentation and volunteer records such as consent forms.
.Assist with sales, marketing, and outreach efforts as needed.
· Interact with and provide study-related details and accurate information to the participant.
· Maintain safe, fast-paced, and positive behavior in the work environment.
· Perform other related duties and participate in special projects as assigned.

BEHAVIORAL COMPETENCIES:
· Conceptual capability, ability to solve problems and make decisions
· Teamwork
– High commitment to teamwork and work ethics/ Etiquette.
– Knowledge and information sharing: proactively builds working relationships across team, and leverages opportunities, tools and methods used in the sharing of knowledge.
· Planning and organizing
– Sets priorities among competing tasks according to importance and urgency
– Uses a systematic approach to planning and organizing work and activities.
– Plans with an appropriate and realistic sense of time.
· Problem-solving and decision making
– Identifies the most evident and important information and issues within the given context.
– Uses judgment critically, takes a logical approach to problems and thinks with reason.
– Follows a logical and organized approach to gathering data and analyzing situations.
· Customer focus.
– Strong customer focus with an effective and efficient approach.
· Communication skills
– Strong communication skills (listening, questioning, and giving feedback)
· Active learning
– Demonstrates a ‘continuous improvement attitude’, ability to learn quickly, and interest in the development
– Keeps updated on general trends of trails and studies that could improve and update the standards of processes, procedures, and services

MIN. QUALIFICATIONS:
Essential:
Bachelor’s Degree in any Major, BDS, BS Nursing
Computer Literate (Good Knowledge of MS Office)
Literacy in English Language
2 years’ experience in relevant field
Desirable:
MBBS, Pharm-D, DPD
Microsoft Certification on various Ms Office Products
Fluency in written and spoken English + Multilingual capability is an added advantage
2+ years’ experience in the healthcare industry
Employment Type
Full-time

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